Sightcall

Founded in 2008 by Thomas Cottereau and Antoine Vervoort, SightCall is a live video software as a service company offering visual support to organizations enriched by Augmented Reality (AR) and Artificial Intelligence (AI) insights.

The cloud software company offers businesses the SightCall medium via AR guidance to see and remotely guide their customers and technicians through their smartphones. It provides the users an interface to observe remotely and benefit from Artificial Intelligence computer vision analysis, and a mobile app to portray the issue and get assistance. During a live session, the customer is guided by the expert utilizing remote commands, such as live pointer, annotation, and remote zoom to augment reality. SightCall offers its Visual Support services for diverse industries, like insurance, manufacturing, telecoms, and healthcare.

The SightCall Video Cloud, a global real-time communication cloud infrastructure, powers the service to fit large enterprise requirements. SightCall's platform is a cloud-based constellation of globally distributed real-time platform nodes that are linked through high bandwidth connections.

• AI Chatbot: natural language understanding and artificial intelligence are harnessed to initiate SightCall

• Automatic Call Distribution: calls are automatically routed to an agent to provide support

• AR Measurements: AR can be utilized to take measurements of objects through the camera of a guest's mobile device

• AR Annotations: AR instructions and tools can be dropped over objects to provide instructions

• Chat Over Video: chat conversations can occur during live video sessions

• Draw and Annotate: remote visual assistance can be provided by drawing instructions

• Scan Codes: optical character recognition can be used to scan barcodes, serial numbers, QR codes, and product information

• Mobile to Mobile Assistance: visual assistance can be provided from the field

• Record Video: visual assistance sessions can be recorded and saved as documentation directly to the case file

• Geolocation: The exact location of a guest can be collected to prevent fraud and ensure accuracy

• WebRTC: a call can be generated via web browser without app download

• HD Photos: HD and Ultra HD photos can be collected during video sessions

• Wearables: SightCall offers integrations with Android compatible wearable devices to augment technicians with hands-free visual assistance.

• Augmented Reality: this tech from Sightcall can place AR digital anchors and work instructions onto real world objects to provide guidance, take remote measurements, and more.
• WEBRTC: WebRTC helps remote technicians and customers use visual assistance without app download.

• Customizations: pre-Built Integrations improve service without altering a user's workflow, with ready-to-use integrations. A client can use SightCall directly from the existing CRM system.

SightCall provides video connections, business APIs, integrations, global security adherence, and bandwidth consumption. The company caters to industries including manufacturing & equipment, telecommunications, power & utilities, transportation, life sciences & medical devices, and telehealth.

• Cloud native: SightCall is built as a native cloud service that ensures scalability for remote visual assistance across town or across the globe.

• Video: the SightCall platform is designed to work over unreliable wireless connections.

• Visual assistance: SightCall was built from the ground up for Visual Assistance. Users are equipped with the necessary tools to resolve customer and field technician issues with or without downloading an app.

• Availability: SightCall is powered by a global data center network across five continents. With intelligent routing technology, users are automatically connected to the data centers.

• Open platform: SightCall is built atop an API layer that enables integration into organizational workflows and business intelligence systems. The APIs alongside turn-key integrations allows users access visual assistance without application silos.
• Visual support and custom branded app: users can invite any iOS or Android user to engage via SMS, email, chat or web. They can also get a white label SightCall app matched to their brand specifications.
• SightCall SDK: SightCall visual assistance can be integrated into an existing branded app using lightweight SDK.
• Customizations/APIs: SightCall can be integrated into existing workflows to share data between backend systems, and automate functions with APIs.
• Partner App: users can choose from a list of partners for an experience that integrates into their existing workflows, tickets, and omni-channel processes.
• Microservices: SightCall visual assistance can be added to a user's existing CRM or ticketing system for unified reporting.

SightCall Visual Support - Top Features

This solution is integrated into a client's existing contact center workflow. Some of the features are Annotation and Live Pointer, Character/Barcode/QR Recognition, and Chatbot Integration. Some of Sightcall's clients using these features include Toyota, Allianz, eTiQa Insurance, HomeServe and TokioMarine.

This solution allows users to carry out remotely assisted repair, AR/AI self-guided maintenance, and pre-visit assessments to remotely assess a site. Some companies using this solution are Honda, Bosch, ICON, Danfoss, Terex, Braun, and Koenig & Bauer.

• Salesforce
• Zendesk
• Five9
• Guidewire
• Vuzix
• Realwear
• Servicenow
• Accenture
• Microsft Dynamics 365
• Munich Re
• SAP
• SERVICEMAX
• RDT
• SYMBILITY
• CCC