US Patent 10440186 Call routing methods and systems
Patent 10440186 was granted and assigned to USAA on October, 2019 by the United States Patent and Trademark Office.
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Patent abstract
Methods and systems for routing calls based on a minimum expected delay, classification, and priority of the call are provided. In some embodiments, when a call is received, the call is classified and prioritized within the classification. A minimum expected delay time is determined. Based on the minimum expected delay time, the classification, and the prioritization, the call is routed to a representative with instructions on how the call should be treated.
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Patent Inventor Names
Allen J. Guidry0
Darrius M. Jones0
Enrique Tamayo0
Julio Estevez-Breton0
Kory Michael Upton0
Peter H. McKenna0
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Patent Jurisdiction
Patent Number
104401860
Date of Patent
October 8, 2019
0Patent Application Number
160330320
Date Filed
July 11, 2018
0Patent Citations Received
Patent Primary Examiner
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US Patent 10440186 Call routing methods and systems
Infobox
Is a
Current assignee
Patent jurisdiction
Patent number
10440186
Date of patent
October 8, 2019
Patent application number
16033032
Date Filed
July 11, 2018
Patent primary examiner
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