US Patent 10951554 Systems and methods facilitating bot communications

A method for delivering messages from customers to bots that includes providing a bot gateway and, pursuant to a process, formatting and sending the messages. The bot gateway includes bot schemas that each defines a data field arrangement for sending requests to a particular bot. The process includes receiving a first message and determining therefrom a first customer, a first tenant, a first bot, and a text message from the first customer to the first bot. The process includes: providing a bot configuration data set; selecting a first bot schema pertaining to the first bot; creating a formatted request via mapping the text message and the data values defined in the bot configuration data set to corresponding data fields defined within the data field arrangement; and sending the formatted request to the first bot.