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US Patent 8671020 Call tracking system utilizing a pooling algorithm

Patent 8671020 was granted and assigned to Marchex on March, 2014 by the United States Patent and Trademark Office.

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Contents

Is a
Patent
Patent
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Patent attributes

Patent Applicant
Marchex
Marchex
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Current Assignee
Marchex
Marchex
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Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
86710200
Patent Inventor Names
Govind Ramanathan0
Matthew Berk0
Ziad Ismail0
Amanda Morrison0
Ambrose Sterr0
Date of Patent
March 11, 2014
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Patent Application Number
137564410
Date Filed
January 31, 2013
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Patent Citations Received
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US Patent 11971908 Method and apparatus for detecting anomalies in communication data
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US Patent 11677875 Method and apparatus for automated quality management of communication records
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US Patent 11783246 Systems and methods for workforce management system deployment
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US Patent 11856140 Predictive communications system
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US Patent 11863704 Call limiting using burst detection
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US Patent 11943391 Method and apparatus for routing communications within a contact center
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Patent Primary Examiner
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Binh Tieu
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Patent abstract

A call tracking system and method that uses a pooling algorithm to manage a pool of telephone numbers that are utilized in advertisements. The pooling algorithm allows adjustments to be made to the pool in order to achieve a desired degree of call tracking accuracy performed by the system. The pooling algorithm may adjust the pool in terms of size, quality, or other metric, and assign phone numbers so as to meet the desired accuracy requirements. While additional numbers in a pool may increase accuracy, fewer numbers result in lower cost, and a balance may be struck based on the requirements of an advertiser. When a phone number is to be provided for an advertising campaign, the phone number may be selected from the pool randomly, in round-robin fashion, or according to criteria related to expected accuracy.

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