US Patent 9900438 Pinning in an interactive media/voice response system
Patent 9900438 was granted and assigned to Genesys (company) on February, 2018 by the United States Patent and Trademark Office.
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Patent abstract
A system and method for providing an interactive media response menu in an interactive media response (IMR) system is described. The system provides an end user with an IMR menu. The end user has the option to pin particular menu options throughout the IMR menu. During subsequent interactions with the IMR system, the end user can access a menu of his or her pinned menu options. The end user can select one of the pinned menu options and the IMR system will present that menu option to the end user.
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Patent Inventor Names
Aaron Wellman0
Praphul Kumar0
Todd Hollenberg0
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Patent Citations Received
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US Patent 09900438 Pinning in an interactive media/voice response system US Patent 9900438 Pinning in an interactive media/voice response system
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Patent Number
099004380
Patent Number
99004380
Edits on 26 Mar, 2023
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Is a
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
099004380
Date of Patent
February 20, 2018
0Patent Application Number
152807690
Date Filed
September 29, 2016
0Patent Primary Examiner
Edits on 19 Jan, 2022
Golden AI
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US Patent 09900438 Pinning in an interactive media/voice response system
Infobox
Is a
Patent applicant
Current assignee
Patent jurisdiction
Patent number
09900438
Date of patent
February 20, 2018
Patent application number
15280769
Date Filed
September 29, 2016
Patent primary examiner
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