Golden has been acquired by ComplyAdvantage.Read about it here ⟶

‌

US Patent 10623572 Semantic CRM transcripts from mobile communications sessions

Overview Structured Data Issues Contributors Activity

Is a

Patent attributes

Patent Jurisdiction

United States Patent and Trademark Office

Patent Number

Date of Patent

April 14, 2020

Patent Application Number

16198742

Date Filed

November 21, 2018

Patent Citations

US Patent 10438595 Speaker identification and unsupervised speaker adaptation techniques

US Patent 10027803 Enhanced automated attendant system

US Patent 10101976 Method, system and apparatus for visual programming of interaction workflows for omni-channel customer contact centers with integrated customer relationship management

US Patent 10453032 Customer service management system and method

Patent Citations Received

US Patent 11943391 Method and apparatus for routing communications within a contact center

0

US Patent 11856140 Predictive communications system

0

US Patent 12026525 Dynamic dashboard administration

0

US Patent 11971908 Method and apparatus for detecting anomalies in communication data

0

US Patent 10951763 Semantic artificial intelligence agent

US Patent 11637928 Method and apparatus for summarization of dialogs

0

US Patent 11272058 Method and apparatus for summarization of dialogs

US Patent 11677875 Method and apparatus for automated quality management of communication records

0

...

Patent Primary Examiner

Gerald Gauthier

No article content yet.

Timeline

No Timeline data yet.

Further Resources

Title

Author

Link

Type

Date

No Further Resources data yet.

References

Find more entities like US Patent 10623572 Semantic CRM transcripts from mobile communications sessions

Use the Golden Query Tool to find similar entities by any field in the Knowledge Graph, including industry, location, and more.

Open Query Tool

Golden Query Tool