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US Patent 10623572 Semantic CRM transcripts from mobile communications sessions

OverviewStructured DataIssuesContributorsActivity
Is a
Patent
Patent
Date Filed
November 21, 2018
Date of Patent
April 14, 2020
Patent Application Number
16198742
Patent Citations
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US Patent 10438595 Speaker identification and unsupervised speaker adaptation techniques
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US Patent 10027803 Enhanced automated attendant system
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US Patent 10101976 Method, system and apparatus for visual programming of interaction workflows for omni-channel customer contact centers with integrated customer relationship management
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US Patent 10453032 Customer service management system and method
Patent Citations Received
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US Patent 11943391 Method and apparatus for routing communications within a contact center
0
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US Patent 11856140 Predictive communications system
0
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US Patent 12026525 Dynamic dashboard administration
0
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US Patent 11971908 Method and apparatus for detecting anomalies in communication data
0
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US Patent 10951763 Semantic artificial intelligence agent
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US Patent 11637928 Method and apparatus for summarization of dialogs
0
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US Patent 11272058 Method and apparatus for summarization of dialogs
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US Patent 11677875 Method and apparatus for automated quality management of communication records
0
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US Patent 11783246 Systems and methods for workforce management system deployment
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
Patent Number
10623572
Patent Primary Examiner
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Gerald Gauthier

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