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Quynh H. Nguyen

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Edits on 14 Dec, 2021
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edited on 14 Dec, 2021
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Infobox (-309 properties)
Infobox
Patent primary examiner of
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US Patent 7095824 Instructive out-of-service telephone lines
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US Patent 7095841 Queued task/queued resource state forecaster
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US Patent 7099453 Method and apparatus for enhanced call routing in a telecommunication system
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US Patent 7106848 Method and apparatus for in-progress call forwarding
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US Patent 7110536 Acoustic seal system
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US Patent 7120404 Radio reception system with automatic tuning
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US Patent 7123710 Method and systems for intelligent signaling router-based surveillance
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US Patent 7127056 Dynamic adaptation to congestion in connection-oriented networks
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US Patent 7127219 Transmitter
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US Patent 7130405 Identifying a call made or received on behalf of another
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US Patent 7130408 Service logic context cache for signaling events
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US Patent 7133512 Conference call aggregation using an interactive voice response system
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US Patent 11178486 Modular furniture speaker assembly with reconfigurable transverse members
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US Patent 11178487 Electronic furniture systems with integrated induction charger
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US Patent 7139388 Methods, systems, and computer program products for post-global-title-translation (GTT) load sharing
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US Patent 7139390 Promoting use of experts to callers waiting in a hold queue
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US Patent 7145999 Incoming call forwarding communication system and the method
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US Patent 7155001 System and method for restricting and monitoring telephone calls
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US Patent 7158626 Method for call establishment
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US Patent 7158634 Portable electronic devices
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US Patent 7162021 Call routing control using call routing scripts
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US Patent 7162248 Radio control apparatus, data communication control method, and mobile communication system
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US Patent 7170990 Autonomous dispatcher method and apparatus
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US Patent 7177639 Dual site supervision for a control channel cellular radio used in a fire alarm reporting system
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US Patent 7181006 Portable terminal device having timer
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US Patent 7181236 Systems and methods for using a wireless modem card
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US Patent 7184533 Method and apparatus for mixed media contact notification service
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US Patent 7184538 Method of and apparatus for mediating common channel signaling message between networks using control message templates
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US Patent 7187762 Conferencing additional callers into an established voice browsing session
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US Patent 7190786 Telephone with removable DSL cartridge
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US Patent 7194082 Local number portability cross connect switch network
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US Patent 7194267 Transport channel control in a UMTS network
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US Patent 7197124 In-bound call directed telephone station and method of directing a telephone station based on an in-bound call
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US Patent 7197128 Telecommunication architecture
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US Patent 7197139 Replaceable personal digital assistant cradle for a telephone
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US Patent 7197329 Wireless communication apparatus, cordless telephone, display operation control method, program, and storage medium
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US Patent 7203296 Method, system, and article for placing a telephone call to a previously-called party
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US Patent 7212615 Criteria based marketing for telephone directory assistance
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US Patent 7212621 Feature interactions
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US Patent 7212829 Method and system for providing shipment tracking and notifications
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US Patent 7215948 Multicast communication method in a CDMA mobile communication system
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US Patent 7218718 Method to perform a telecommunication with dialing destination preview
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US Patent 7218908 Integrated circuit able to operate in active and inactive modes and a device including it
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US Patent 7218938 Methods and apparatus to analyze and present location information
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US Patent 7231026 Detection of carrier mis-routing in telephone systems
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US Patent 7233657 Method for operating and translating SCCP global titles
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US Patent 7236588 Interlocking cover for mobile terminals
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US Patent 7242760 Automatic detecting when an agent is available
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US Patent 7245709 Portability of subscriber features in a telecommunication system
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US Patent 7245711 Virtual interaction queuing using internet protocols
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US Patent 7248833 Method and apparatus for encrypting and decrypting data in wireless LAN
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US Patent 7251319 Method and system for application initiated teleconferencing
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US Patent 7257205 Method and apparatus for communicating with one of plural devices associated with a single telephone number during a disaster and disaster recovery
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US Patent 7257215 Load sharing in SS7 networks
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US Patent 7257217 Call features for automatic call distribution system
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US Patent 7257218 Presence enabled queue management
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US Patent 7257219 Routing data based on comparative income values
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US Patent 7257391 Wireless data system
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US Patent 7260207 Methods, systems, and computer program products for providing presence-qualified E.164 number mapping (ENUM) service in a communications network
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US Patent 7266185 Methods and apparatus for returning a call over a telephony system
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US Patent 7269249 Systems and methods for providing user profile information in conjunction with an enhanced caller information system
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US Patent 7269252 Method and apparatus for improving nuisance signals in audio/video conference
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US Patent 7272219 Method and system for providing enhanced caller identification information for subscribers that interface via private trunk groups
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US Patent 7274784 Methods, systems, and computer program products for routing calls based on the originating network
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US Patent 7277534 Communications system and method
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US Patent 7280649 Personal auto attendant apparatus and method
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US Patent 7289616 User-configurable call answering/redirection mechanism
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US Patent 7289618 Method for performing external call forwarding between internet and telephone network in web-phone system
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US Patent 7289619 System and method for managing workplace real estate and other resources
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US Patent 7289620 Method and apparatus for managing incoming and outgoing calls at an endpoint placed on hold
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US Patent 7289621 Method and system for assignment of numbers as addresses for stations on a switched network
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US Patent 7289624 Managing use of experts by callers waiting in a hold queue
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US Patent 7289834 Antenna signal processing systems
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US Patent 7292687 Capability negotiation in a telecommunications network
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US Patent 7295663 Network communication system
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US Patent 7295668 Predictive dialing by monitoring progress of agent script
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US Patent 7296078 User selector proxy, method and system for authentication, authorization and accounting
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US Patent 7298834 System and method for large capacity conference calls
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US Patent 7302050 Method and system for independent participant control of audio during multiparty communication sessions
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US Patent 7302053 System and method for providing a communication session
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US Patent 7305079 Method and apparatus for communicating with one of plural devices associated with a single telephone number
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US Patent 7305212 Message passing to a known location
‌
US Patent 7307982 Apparatus and method for controlling telephony endpoints
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US Patent 7308081 Methods and systems for telephony call completion
‌
US Patent 7308089 Availability and location predictor using call processing indications
‌
US Patent 7308090 Conference call facility
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US Patent 7308093 System and method for multi-channel communication queuing using routing and escalation rules
‌
US Patent 7310356 Automatic discovery of network core type
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US Patent 7310413 Language for implementing telephony processing in end points
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US Patent 7310417 Restricted voice routing
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US Patent 7313231 Methods, apparatus and computer program products for routing phone calls to a PSTN or a packet switched network based on called number
‌
US Patent 7313232 Monitoring for operator services
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US Patent 7313412 Service management
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US Patent 7315616 System and method for maintaining real-time agent information for multi-channel communication queuing
‌
US Patent 7317922 Device and method for controlling admission and congestion of the configuration of a wireless communication network
‌
US Patent 7317929 Delivery of voice data from multimedia messaging service messages
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US Patent 7318229 Method, system, and program for dispatching a method call
‌
US Patent 7319745 Voice conference historical monitor
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US Patent 7319746 Method of establishing communications between selected user terminals, using dedicated communication equipments
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US Patent 7319747 Method and system for combining an emergency standalone switching device with a switching system interface
‌
US Patent 7321774 Inexpensive position sensing device
‌
US Patent 7324464 Communication system with connectable interface device
‌
US Patent 7327838 System and method for integrating call delivery for fixed-site and mobility services
‌
US Patent 7330539 Method and apparatus to allow customers to initiate call center contact
‌
US Patent 7330542 Method and system for establishing a multimedia connection by negotiating capability in an outband control channel
‌
US Patent 7333445 Method and system for monitoring and recording voice from circuit-switched via a packet-switched network
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US Patent 7333460 Adaptive beacon interval in WLAN
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US Patent 7333478 Methods and apparatus for transporting digital audio-related signals
‌
US Patent 7336566 Method and apparatus for track type identification, and method of track jump
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US Patent 7336777 Method and apparatus for managing presenting and changing ring-back sounds in subscriber-based ring-back sound service
‌
US Patent 7340046 Providing telephony services using intelligent end points
‌
US Patent 7340047 Method for remote service forwarding (RSF) between dissimilar systems with operator, service and location portability
‌
US Patent 7343008 Identity-based conferencing systems and methods
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US Patent 7356136 System for discover of provisioning information by telephones in a frame switched network without a broadcast based protocol
‌
US Patent 7356139 Computer telephony integration (CTI) complete hospitality contact center
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US Patent 7356314 Systems and methods for reusing a low noise amplifier in a wireless communications device
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US Patent 7359497 Audio teleconference system with wireless communication portable terminals
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US Patent 11182561 Data analyzer and data analysis method
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US Patent 7372950 Method for supporting the communication of information via a communications system
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US Patent 7376127 Methods for reconstructing missing packets in TTY over voice over IP transmission
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US Patent 7376229 System identification module for a communications system
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US Patent 7379545 Method for automatic call-transfer using a softphone
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US Patent 7382872 Systems and methods for providing advanced telephony services
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US Patent 7386106 Method, system, and database for providing a telecommunication service
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US Patent 7386112 Arrangement for controlling SS7 message routing by selecting a signaling link selection field based on an affected destination
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US Patent 7386121 Hand held communicators
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US Patent 7386315 Method for scaling the radio interface for GPRS traffic and mixed GPRS and voice GSM traffic
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US Patent 7386329 Wireless communication apparatus and method of wireless communication
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US Patent 7394896 System and method for voice over internet protocol audio conferencing
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US Patent 7400714 Communication device and management server
‌
US Patent 7403779 Method for analyzing and / or optimizing a cellular mobile telecommunication network
‌
US Patent 7403947 Method and system for providing computer-network related information about a calling party
‌
US Patent 7406166 Message conversion system
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US Patent 7406168 Connection manager for integrating legacy telephony environments and IP networks
‌
US Patent 7412042 Technique for providing information assistance including a concierge-type service
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US Patent 7412043 Automatic callback method for a packet-oriented network
‌
US Patent 7412044 Instant messaging to and from PBX stations
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US Patent 7412208 Transmission system for transmitting RF signals, power and control signals via RF coaxial cables
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US Patent 7415104 Context aware call handling system
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US Patent 7415499 Method and apparatus for listening for incoming calls on multiple port/socket combinations
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US Patent 7418089 System and method for restricting and monitoring telephone calls
‌
US Patent 7418094 Method and apparatus for multimedia interaction routing according to agent capacity sets
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US Patent 7424295 Handover control apparatus, base station, edge router, relay router, radio terminal unit, mobile communication system, and handover control method
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US Patent 7426266 Systems and methods for providing selectable options to a calling party on-hold
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US Patent 7430290 Virtual queuing support system and method
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US Patent 7433455 Processing a communication session using a rules engine
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US Patent 7433458 System and method for viewing contents via a computer network during a telephone call
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US Patent 7436936 VoIP call through tester
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US Patent 7440559 System and associated terminal, method and computer program product for controlling the flow of content
‌
US Patent 7440560 Schema for empirical-based remote-access internet connection
‌
US Patent 7443838 Mobile communications system and operation control method, and node and wireless control apparatus therefor
‌
US Patent 7443971 Computer system with do not disturb system and method
‌
US Patent 7443972 Method and apparatus for in-progress call forwarding
‌
US Patent 7447301 Toll-free number blocking override indicator
‌
US Patent 7447645 Method and system for call screening
‌
US Patent 7450565 Conversational bearer negotiation
‌
US Patent 7450702 Call screening for fax telephone numbers
‌
US Patent 7450914 Method and apparatus for allocating data communications resources in a satellite communications network
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US Patent 7453990 Emergency call completion for VoIP based on location of call originator
‌
US Patent 7460521 Communication system, call connection server, terminal apparatus and communication method
‌
US Patent 7460658 Apparatus, and an associated method, for selectably and automatically redirecting a telephonic call to a secondary location
‌
US Patent 7460870 Method and apparatus for location determination in a wireless assisted hybrid positioning system
‌
US Patent 7466811 Method and system for automatic update of a location profile
‌
US Patent 7466812 Connecting an endpoint to a conference call
‌
US Patent 7471951 Signaling of multi-task calls carried by a hybrid circuit/packet network
‌
US Patent 7471952 Data terminal device
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US Patent 7474744 System and method for providing a local time of far end on telephone systems
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US Patent 7477734 Packet switching dialing plan interface to/from PSTN networks
‌
US Patent 7480244 Apparatus and method for scalable call-processing system
‌
US Patent 7480373 Global telephony integrated system, method and apparatus
‌
US Patent 7480377 Dual adaptive filter apparatus and method
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US Patent 7486781 Release link trunking for IP telephony
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US Patent 7489768 Method and apparatus for telecommunications advertising
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US Patent 7489903 Method and system for exchanging the capacity reports in a radio access network
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US Patent 7489954 Wireless communication apparatus and method of wireless communication
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US Patent 7492873 Voice/data session switching in a converged application delivery environment
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US Patent 7492882 C2P provisioning late-breaking scenarios
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US Patent 7496087 Methods and apparatus for controlling signalling gateways
‌
US Patent 7496187 In-bound call directed telephone station and method of directing a telephone station based on an in-bound call
‌
US Patent 7496190 System with call forward profile
‌
US Patent 7502447 Call failure recording
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US Patent 7505577 System and method for multi-channel communication queuing
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US Patent 7508927 Methods and apparatus for returning a call over a telephony system
‌
US Patent 7515703 Method and system for determining conference call embellishment tones and transmission of same
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US Patent 7522711 Delivery of audio driving directions via a telephone interface
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US Patent 7525955 Internet protocol (IP) phone with search and advertising capability
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US Patent 7526078 System and method for communicating data during an audio conference
‌
US Patent 7532713 System and method for voice over internet protocol audio conferencing
‌
US Patent 7539299 Office-line trunk circuit operating on ground-start and loop-start modes, method of controlling same, and control program for same
‌
US Patent 7542460 IP phone device capable of remote controlling associated PC with control command in audio signal format
‌
US Patent 7542559 Systems and methods for wireless number portability solution for inter-carrier messaging
‌
US Patent 7551600 Telephone terminal, call system, internet terminal and terminal control program
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US Patent 7551734 Method and system for modifying a connection parameter
‌
US Patent 7555112 Service(s) provided to telephony device(s) through employment of data stream(s) associated with the call
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US Patent 7555114 System and method for analyzing outbound calling campaigns
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US Patent 7561536 Method and apparatus for simultaneous incoming digital call processing using ISDN bonding channels
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US Patent 7561685 Handheld electronic device with keyboard
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US Patent 7570631 Cable telephony network supporting roaming VoIP terminals
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US Patent 7570755 Routine communication sessions for recording
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US Patent 7573862 System and method for optimizing network capacity in a cellular wireless network
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US Patent 7573998 Methods and systems for management of data for multiple call centers
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US Patent 7577109 Method and apparatus for selecting user data
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US Patent 7577246 Method and system for automatic quality evaluation
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US Patent 7586901 Data instance routing with configurable user profile
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US Patent 7594244 Program recommendation system
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US Patent 7599356 System and method of providing a high-quality voice network architecture over IP Centrex
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US Patent 7602695 System and method for communicating in a multi-unit structure
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US Patent 7602898 System and method for providing computer assisted user support
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US Patent 7609659 Systems and methods for facilitating communication over a plurality of communication mediums
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US Patent 7613113 Method and apparatus for introducing a delay during a call setup in a communication network
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US Patent 7613279 Method and system for directly interconnecting a TDM PBX to a voice mail system
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US Patent 7623650 Universal multi-browser interface for customer service representatives
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US Patent 7623651 Context retention across multiple calls in a telephone interaction system
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US Patent 7630488 DTMF tone generation in a media gateway
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US Patent 7634074 Method and apparatus for making sidebar calls
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US Patent 7634076 Network, system and method for distributing digital media
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US Patent 7639671 Allocating processing resources for multiple instances of a software component
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US Patent 7649987 System and method for forwarding selective calls
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US Patent 7653048 Method and apparatus for providing optimal VoIP call routing in VRF environment
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US Patent 7653190 Methods, system and article for providing a family telecommunication service using an originating dual-tone multi-frequency trigger
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US Patent 7653195 Apparatus, system, and method for disposing of a call
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US Patent 7657018 Method and system for combining a conversion between time-division multiplexed digital signals and packetized digital signals with a switching system interface
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US Patent 7664247 Methods and apparatus for integrating automatic route selection with AIN services
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US Patent 7668303 Call tracking using SIP presence mechanism
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US Patent 7675907 IP telephone system, IP telephone apparatus and method for identifying destination user
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US Patent 7680259 Rule-based intelligent call forwarding
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US Patent 7684553 Method for transmitting data in a communication network
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US Patent 7684783 System and method for authenticating devices in a wireless network
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US Patent 7688965 Predictive dialing by monitoring progress of agent script
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US Patent 7693274 System and method for return to agents during a contact center session
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US Patent 7693275 Online service system capable of predicting waiting time
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US Patent 7702084 Toll-free directory assistance with preferred advertisement listing
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US Patent 7706521 Standards based agent desktop for use with an open contact center solution
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US Patent 7706523 Method and apparatus for skills-based task routing
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US Patent 7711094 E911 location server
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US Patent 7715367 IP telephone system, IP telephone apparatus and communications method
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US Patent 7720205 Communications terminal unit and method for controlling the same
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US Patent 7724886 Method and system for providing enhanced caller identification information for subscribers that interface via private trunk groups
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US Patent 7729303 Global open trunking system for CDMA wireless communication
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US Patent 7738644 Methods, systems, and computer program products for flexible call jumping
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US Patent 7742463 Security gatekeeper for a packetized voice communication network
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US Patent 7746801 Method of monitoring a network
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US Patent 7746997 Interactive telephony trainer and exerciser
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US Patent 7746998 Integrating enterprise and provider contact center resources to handle workload on-demand
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US Patent 7747232 Radio reception system with automatic tuning
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US Patent 7751386 IP telephone apparatus, ENUM server, IP telephone system and method for deleting terminal information
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US Patent 7751550 Method of providing status information within an ACD
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US Patent 7756122 Methods and devices for providing seamless global roaming using an all-IP network
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US Patent 7760708 Methods, systems, and computer program products for triggering SIP nodes to include SS7 routing information in response messages including information requested by SS7 nodes
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US Patent 7761086 Communication terminal, service providing equipment, common setup information management equipment, and communication control method
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US Patent 7768999 Method and system for interworking half duplex and full duplex conferencing
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US Patent 7773736 VPN PRI OSN independent authorization levels
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US Patent 7778399 System and method for real-time call log status
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US Patent 7787460 System and method for switching packet traffic over an optical transport network
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US Patent 7787609 Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills
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US Patent 7792263 Method, system, and computer program product for displaying images of conference call participants
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US Patent 7796583 Packet handler for high-speed data networks
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US Patent 7801115 Method and apparatus for data mining in a communication network
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US Patent 7804817 Delayed onset of voice activity detection for jitter adaptation
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US Patent 7804952 Prioritized call load balancing
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US Patent 7809123 Method and system for determining independent authorization levels in a VPN
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US Patent 7809126 Proxy server for internet telephony
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US Patent 7809127 Method for discovering problem agent behaviors
‌
US Patent 7809377 Method and system for providing shipment tracking and notifications
‌
US Patent 7813492 Method and system for establishing a multimedia connection by negotiating capability in an outband control channel
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US Patent 7813494 System and method for managing distribution frames in a telephone network
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US Patent 7826442 VoIP terminal supporting optimal intercom service and session connecting method thereof
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US Patent 7826597 Methods and apparatus to handle customer support requests
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US Patent 7826606 Telecommunication network that provides caller-entered information to multiple call destinations
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US Patent 7835345 Page-mode messaging
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US Patent 7835510 Conference system and terminal apparatus
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US Patent 7839987 Methods and systems for creating a dynamic call log and contact records
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US Patent 7844034 Method and system for bridging third parties into calls
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US Patent 7844042 System and method for forwarding communications to an alternate telephone number
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US Patent 7844044 Control server employment of offer message from resource server to determine whether to add indication of the resource server to resource server mapping table
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US Patent 7852995 Method and apparatus for selectively providing messages in telecommunications systems
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US Patent 7853002 Number portability service in a telecommunication system
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US Patent 7860225 Method and apparatus for selectively providing messages in telecommunications systems
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US Patent 7864935 Method and system for automatic update of a location profile
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US Patent 7864941 Modifying call system identifiers to indicate keys associated with user information
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US Patent 7869583 Real time meeting setup service
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US Patent 7881235 Mixed media conferencing
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US Patent 7881453 Call processing system and service control point for handling calls to a call center
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US Patent 7885400 Call features for automatic call distribution system
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US Patent 7889855 Direct telephone dialing by name
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US Patent 7894590 Complementary VoIP service
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US Patent 7899169 System and method for modifying communication information (MCI)
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US Patent 7899174 Emergency services for packet networks
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US Patent 7903637 Universal communications identifier
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US Patent 7911983 Selective mute/unmute control over applications running on a PC
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US Patent 7912195 Method for provisioning subscribers, products, and services in a broadband network
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US Patent 7912201 Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog
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US Patent 7916857 Methods, systems, and computer readable media for selectively processing or redirecting signaling connection control part (SCCP) messages
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US Patent 7925003 Call center management systems
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US Patent 7929685 Queuing calls for distribution
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US Patent 7940907 Method, system, and article for placing a telephone call to a previously-called party
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US Patent 7945037 System and method for remote call forward detection using signaling
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US Patent 7961861 Telephone search supported by response location advertising
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US Patent 7961862 Method and apparatus for providing ringback in a telecommunications network
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US Patent 7961864 Local number portability cross connect method
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US Patent 7965832 Connection manager for integrating legacy telephony environments and IP networks
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US Patent 7974271 System and method of providing a high-quality voice network architecture over IP centrex
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US Patent 7974397 Method and system for providing computer-network related information about a calling party
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US Patent 7978835 System and method for automatically notifying a customer via phone of service restoration
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US Patent 7983242 Packet data service with circuit-switched call notification
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US Patent 7983398 Emergency contact system
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US Patent RE42590 Telephone line coupler
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US Patent 7990949 Enhanced wide area network support via a broadband access gateway
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US Patent 8000686 Extensible phone application
Edits on 8 Dec, 2021
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US Patent 8000686 Extensible phone application
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US Patent 7990949 Enhanced wide area network support via a broadband access gateway
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US Patent RE42590 Telephone line coupler
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US Patent 7983398 Emergency contact system
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US Patent 7983242 Packet data service with circuit-switched call notification
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US Patent 7974271 System and method of providing a high-quality voice network architecture over IP centrex
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Golden AI
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US Patent 7965832 Connection manager for integrating legacy telephony environments and IP networks
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US Patent 7961864 Local number portability cross connect method
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US Patent 7961862 Method and apparatus for providing ringback in a telecommunications network
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US Patent 7961861 Telephone search supported by response location advertising
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US Patent 7945037 System and method for remote call forward detection using signaling
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US Patent 7940907 Method, system, and article for placing a telephone call to a previously-called party
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US Patent 7929685 Queuing calls for distribution
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US Patent 7925003 Call center management systems
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US Patent 7912195 Method for provisioning subscribers, products, and services in a broadband network

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